Medical Receptionist Certificate: Program Summary

Oct 20, 2021

Essential Information

Although post-secondary education is not strictly necessary for aspiring receptionists, a certificate program trains students to schedule appointments, greet patients, and verify insurance information. They learn to provide customer service to patients and visitors, while also interacting with doctors and other clinical and hospital staff.

A high school diploma or GED is required for this certificate and in some cases CPR and first aid certifications as well.

Medical Receptionist Certificate

The certificate program in medical reception instructs candidates on medical office software programs and applications, workplace human relations, and medical laws and ethics. Externships or internships provide students with real-time experiences working in medical settings. Graduates of a medical receptionist certificate program are prepared for immediate entry-level employment in the healthcare industry. Topics of study may include:

  • Medical office procedures
  • Records management and data entry
  • Medical transcription
  • Hospital administrative policies
  • Medical laws and ethics
  • Medical terminology

Employment Outlook and Salary Info

According to the U.S. Bureau of Labor Statistics (BLS), receptionists and information clerks were expected to see an employment increase of 4% between 2019 and 2029 ( The wide range of tasks performed by receptionists is expected to keep these professionals in demand.

The bureau stated that the industry that employed the highest number of receptionists in May 2020 was postal service. The BLS also reported that receptionists and information clerks earned a mean annual wage of $32,410 as of May 2020.

Continuing Education Information

Medical receptionists typically earn advancements after they've obtained work experience. They may also pursue associate's or bachelor's degree programs in the medical field to be promoted to administrative positions or other positions within the medical field.

Students who earn a medical receptionist certificate will have the training needed to work in entry-level administration positions in various medical settings. Upon graduation, students can also choose to further their education and earn an undergraduate degree for better job opportunities.

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