IT specialists, also called IT support specialists or computer support specialists, are entry–level technology employees.
If you've ever called a customer support line to resolve an issue with a computer, app, or software, you've talked to an IT specialist.
Continue reading for more details about this fast–paced and challenging career, including how you can become an IT specialist yourself.
What Is an IT Specialist?
IT specialists help maintain computer networks and also provide support and assistance to users with issues.
While this is considered an entry–level position, IT specialists tend to have a broad base of knowledge about multiple tech issues.
If your family members always call you when they have a tech issue, this might just be the career for you.
What Do IT Specialists Do?
Some IT specialists work for organizations maintaining their computer networks and protecting against data loss.
Other IT specialists provide tech support directly to users who are having issues with hardware or software functionality.
To be a good IT specialist requires tech know–how as well as good communication skills and the ability to empathize with users.
Some IT specialists also get hands–on experience, diagnosing and repairing problems with specific computers or networks.
Work Environment
Many computer support specialists work from home, but some also work in large call centers.
These IT specialists are typically focused on responding directly to users who call customer support lines with problems.
Other IT specialists work in corporate offices, managing the computer network solely for that corporation.
There are also IT specialists who work for repair services and may travel frequently to install or repair networks and programs on location.
Specializations
IT specialists can potentially earn more money if they specialize in a particular aspect of information technology.
For example, you could specialize in the particular needs of healthcare systems and networks and work in a hospital.
Most IT specialists earn the CompTIA/IT Fundamentals certification and CompTIA Network+ certification.
You might also consider specializing in cyber security or data security, both of which are highly in demand.
Steps to Becoming an IT Specialist
If you're interested in becoming an IT specialist, continue reading to learn more about the necessary steps and educational requirements.
Step 1: Earn an Associate or Bachelor's Degree
Education requirements for IT specialists vary, but most employers require either an associate or bachelor's degree.
Typically, you'll get your degree in computer science, information technology, or a related field.
Check job listings for employers you're interested in so you have a better idea of what education you need for the specific position you want.
Step 2: Gain Work Experience Through an Internship
As with education, there technically aren't any experience requirements to be an IT specialist. This is an entry–level position.
However, completing an internship while you're in school can help you get a sense of what you want to do as an IT specialist.
Since the field is so varied, try to do several different types of internships so you can get a sense of the roles that are available.
Step 3: Increase Your Value with Certifications
There are hundreds of certifications available for IT specialists, some of which are general and some of which are extremely specific.
To start with, focus on certifications that are highly respected and required by major employers.
If you become interested in something specific, earning a certification can help you solidify your knowledge and understanding.
Many employers will reimburse you for the cost of a certification, especially if it's related to your work.
Step 4: Continue Your Education with a Master's Degree
A master's degree gives you more flexibility and may qualify you for supervisory positions in the IT field.
Given that an IT specialist is more of an entry–level position, getting a master's degree allows you to advance.
With online IT master's degrees, you can earn your master's degree on your own terms while you continue to work as an IT specialist.
Many tech companies also have tuition reimbursement programs for employees, so you could get your master's degree for free.
Average Income of an IT Specialist
IT specialists earn an average salary of $62,760 per year according to the U.S. Bureau of Labor Statistics.
Telecommunications, finance, and insurance are the top–paying industries for IT specialists.
Top–paying states include the District of Columbia, California, Massachusetts, Washington, and New York.
IT Specialist Job Outlook
Employment of IT specialists is expected to grow by 6% from 2021 to 2031, which is about the same rate as all occupations.
The BLS predicts there will be about 75,000 openings for IT specialists per year during that same decade.
While users will always need support, increasing use of AI and other automated technology is off–setting the demand for human IT specialists.
Learn About Becoming an IT Specialist Today!
Get in touch with Best Accredited Colleges today for more information about becoming an IT specialist.
