Front Desk Clerk: Job Description
Front desk clerks spend most of their time interacting with the public. Their duties vary by industry, but primary responsibilities include customer service and some administrative work, such as word processing or data entry. They keep records, answer calls, handle customer complaints, and provide information to guests and clients. These workers often perform their duties in comfortable office environments, but dealing with dissatisfied customers is difficult. Many front desks are also open on weekends, evenings, and holidays, so clerks might be expected to work these hours.
Career Requirements for Desk Clerks
Aspiring front desk clerks can usually find a job with just a high school diploma. Those who do pursue postsecondary education specialize in hospitality or business. Experience is beneficial, but not required for this entry-level career. The U.S. Bureau of Labor Statistics reported a median annual salary for receptionists and information clerks of $24,470 in 2019.
|Degree Level||High school diploma or equivalent|
|Degree Field(s)||Hospitality, business, or administration|
|Experience||Entry-level; no required experience|
|Median Salary (2019)||$24,470/year|
|Job Outlook (2019-2029)||-1%|
|Key Skills||Strong verbal communication, organizational, and interpersonal skills; problem-solving ability; familiarity with database software and the Microsoft Office suite|
Sources: U.S. Bureau of Labor Statistics & O Net Online
How to Be a Front Desk Clerk at a Hotel: Steps
Let's review what steps have to be taken to become a front desk clerk.
Step 1: Meet Educational Requirements
Most front desk clerk jobs require a high school diploma and coursework in business and computer skills is beneficial. Workers can receive additional training and experience through an associate's degree program in hospitality, which includes courses in computer literacy and management, or business administration, which covers accounting, business writing, and marketing. Some employers have specific education requirements.
Develop communication skills. Since front desk clerks frequently interact with customers and clients, candidates should have strong written and oral communication skills. Taking high school or postsecondary courses in English and public speaking helps workers communicate clearly and effectively.
Step 2: Obtain On-the-Job Front Desk Training
On-the-job front desk skills and training is common for a front desk clerk position. Duties for an entry-level job vary according to industry, but most training will concern the company's products or services, computer and phone systems, and answers to frequently asked questions. A front desk clerk directs customers to other staff members for assistance, so learning the company's internal structure is essential.
Choose an industry that suits your interests. Although duties such as greeting visitors are standard, front desk clerks have different responsibilities in each industry. Hotel clerks manage reservations, check guests into their rooms, arrange payment, and respond to customer problems or complaints. Front desk clerks working in health care centers compile and file patient information, while those in the transportation industry answer questions about bus or train schedules.
Learn industry technology. Front desk clerks familiar with their field's software are more attractive job candidates. Training for these programs might be available from the software companies. Some typical programs that hotel clerks use are:
- ASI FrontDesk
- Ramesys Hotel Software
- Frontdesk Anywhere
Those working as a front desk clerk for a health care office however would typically use the following types of programs:
- Epic Software
- Henry Schein Dentrix
- The WorxHub Solutions
Step 3: Advance Your Front Desk Skills
Front desk clerk is an entry-level position that allows an employee to learn about a company. After several years of work experience in an industry or after acquiring more formal education in the field, front desk clerks can move up to supervisory customer service positions or transfer into another department with more opportunity for development.
To become a front desk clerk, you'll need to develop strong communication and computer skills and then gain work experience.