Career Definition for a Gaming Supervisor
Gaming supervisors work at gambling facilities, most typically casinos but also the lottery. While job duties vary by workplace, gaming supervisors are typically charged with ensuring that games are conducted fairly and according to the rules. Typical tasks include overseeing and managing employees, monitoring gaming facilities, ensuring regulatory compliance and reviewing security information.
| Education | High school diploma usually required, associate and bachelor's degrees may be helpful |
| Job Skills | Management, communication, interpersonal skills, discretion, trustworthiness |
| Median Salary (2021)* | $49,140 for gaming supervisors |
| Job Growth (2021-2031)* | 15% for gaming supervisors |
Source: *U.S. Bureau of Labor Statistics
Educational Requirements
There are no specific education requirements to work in gaming supervision. Most employers will want to see a minimum of a high school diploma or the equivalent; however, an associate's or bachelor's degree will be looked upon favorably. Helpful courses in a 2-year associate's or 4-year bachelor's degree program include hospitality management, math, communications and management theory. Many employers also offer specialized, on-the-job training specific to their work environment.
Required Skills
Gaming supervisors must be capable of delegating and managing subordinate employees when need be. Strong interpersonal, communication and management skills are key to a successful career in gaming supervision. Since gaming supervisors may handle large sums of money, they should also be trustworthy and discreet. Since casinos are open for much or all of the night and on holidays, gaming supervisors should have flexible schedules and be willing to work at irregular times.
Employment and Economic Outlook
The employment increase for gaming supervisors was minimal; the U.S. Bureau of Labor Statistics (BLS) projected that employment in this field would grow by 15% from 2021-2031. The median annual earnings for gaming supervisors in 2021 were $49,140.
Alternate Career Options
Below are some other options for careers in gaming and customer relations:
Customer Service Representative
Needing a high school diploma and some on-the-job training, customer service reps process orders, provide information and take care of customer complaints. From 2021-2031, the BLS expects an average decline of 4% for these positions that paid an annual median wage of $36,920 in 2021.
Security Guard and Gaming Surveillance Officer
These guards and officers must normally have a high school diploma and on-the-job skills training. In addition, many guards, especially those carrying guns, often need state registration. The BLS projected average employment outlook for these workers, with 3% growth expected from 2021-2031. In 2021, a median salary of $31,470 per year was reported by the BLS for gaming surveillance officers and gaming investigators.