Front Desk Scheduler: Job Description, Duties and Requirements

Oct 20, 2021

Front desk schedulers perform a number of duties throughout the day, including answering the phone, taking messages and greeting anyone who comes in the office. You can typically be hired as a front desk scheduler as long as you have a high school diploma. Learning the salary, job outlook, and job duties can help you make a well-informed decision about whether you want to pursue this career.

Essential Information

Front desk schedulers are typically the first face clients see when they walk into an office. Not only do schedulers greet clients, but they are also responsible for a myriad of other clerical tasks, such as answering phones and filing. This job does not require a college degree, but front desk schedulers must have both good communication and basic computer skills, and they typically receive on-the-job-training. This career field might appeal to an individual with interests in business operations, communications and customer service.

Required Education High school diploma or equivalent
Additional Requirements Communication and computer skills
Projected Job Growth (2019-2029)* 4% (receptionists)
Median Salary (2020)* $31,110 annually (receptionists and information clerks)

Source: *U.S. Bureau of Labor Statistics

Front Desk Scheduler Job Description

Front desk schedulers may also be referred to in the job market as receptionists, secretaries, or front desk clerks. They work in a variety of office settings including doctors' offices, salons, car dealerships, hotels, and corporate offices. Scheduling client appointments, maintaining the office appointment calendar, filing, and sorting mail are common job requirements. Typically, front desk schedulers take client appointments over the phone, through fax, by mail, or in-person.

Job Duties

In addition to general clerical duties such as answering phones, processing mail, greeting clients, and entering appointments into the office schedule, receptionists may also have additional responsibilities depending on the type of office and employer. For example, schedulers working for medical, dental, or psychiatric clinics may be responsible for checking in patients, making sure patients fill out necessary forms, answering phones, and taking messages for physicians, in addition to scheduling patient appointments. Schedulers for hotels may also be responsible for other hospitality duties and customer service responsibilities.

Job Requirements

A high school diploma is generally the only educational requirement for schedulers; however, some employers may require formal education or experience. Prospective front office schedulers can find formal education through a diploma, certificate, or associate's degree program in office administration. Specialized programs in medical office administration are also available. These programs train students in office procedures, word processing, and financial procedures.

In addition, receptionists must have good computer, communication, and customer service skills. Because they maintain the office calendar, they must be organized and diligent. They must have knowledge of common office software products to manage schedules and paperwork. Similarly, they must have a good grasp of language and communication, and be able to speak clearly over the phone and in person to communicate with both colleagues and clients.

Salary Info and Job Outlook

The Bureau of Labor Statistics (BLS, reports that the employment of receptionists is projected to grow by 4% from 2019-2029, which is as fast as average for all occupations. The BLS also reports the median annual salary for this career field as $31,110 as of May 2020.

This career is more about the skills you have learned in similar jobs as a receptionist or a secretary rather than educational credentials. A high school diploma will typically be the only qualification needed to become a front desk scheduler. Many front desk schedulers receive on-the-job training.

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