Front Desk Manager: Wages, Duties, Requirements and Career Information

Oct 20, 2021

With a high school diploma it is possible to begin a career as a front desk manager; however, many employers prefer applicants with an associate's or bachelor's degree in a related field. Front desk managers ensure the efficiency of the hotel, motel or resort they work for. Their job is to make certain that everything runs smoothly and that guests have a positive experience.

Essential Information

A front desk manager, usually synonymous with an office manager, is an employee of a business or office tasked with a wide variety of general administrative responsibilities. Front desk managers are employed in many businesses, including medical offices and hotels. Although the position doesn't require a degree, individuals may find it helpful to have one in business or administration.

Required Education High school diploma or GED, but associate's or bachelor's degree in a relevant field is helpful
Projected Job Growth (2019-2029)* -12% for all lodging managers
Median Salary (2020)* $56,670 for lodging managers; $25,490 for hotel, motel and resort desk clerks

Sources: *U.S. Bureau of Labor Statistics (BLS)

Front Desk Manager Wage Information

Front desk managers work in a variety of settings, including medical offices, casinos and hotels. The wages vary by venue. The BLS reported that hotel, motel and resort desk clerks earned a median yearly wage of $25,490 in May 2020. That same year, lodging managers made a median wage of $56,670 annually.

Common Duties of a Front Desk Manager

The front desk manager coordinates many aspects of a business. These duties may include developing budgets, purchasing office materials, interviewing potential employees and monitoring payroll. Many professionals are also responsible for managing the company's facilities, records and forms. Considering the wide variety of responsibilities, any candidate for the position is expected to have many talents, both administrative and communicative.

Educational and Vocational Requirements

A specific degree isn't required for the position of front desk manager, but most companies value an employee with a college degree. Individuals should have proficient skills in organization, planning and communication. Potentially beneficial courses for an individual looking to pursue a career in front desk management include psychology, finance, English and accounting.

Career Information

Many industries employ front desk managers, including the common ones mentioned previously, as well as medical offices, hotels and casinos. Other front desk management positions are found in transportation, publishing and broadcasting. In terms of job outlook, the BLS projected a decline at 12% among lodging managers between 2019 and 2029. Online booking options for renting out transient rooms were the main reason for the significant decline.

Front desk managers help ensure that guests have a good experience at the establishment they work for, which helps to ensure the success of their employer. Although a degree isn't required, applicants with an associate's or bachelor's in a related field will be more appealing to potential employers.

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