|Degree Level||Bachelor's degree preferred|
|Degree Field(s)||Business, accounting, or field related to area of expertise|
|Experience||Sales, business, or management experience in addition to field-specific experience preferred|
|Key Skills||Ability to meet/exceed goals and build relationships and teams; customer service, communication, presentation, and negotiation skills; ability to use computer software like Microsoft Office|
|Median Annual Salary (2020)||$62,873 (for client relationship managers)*|
Client managers serve as liaisons between a company and its clients, ensuring excellent customer service and client satisfaction. They also manage client relationships, develop account plans, and deliver proposals. A bachelor's degree in business or a related field is typically preferred by employers, as is previous sales, business, or management experience, coupled with knowledge of or experience in the employer's industry.
PayScale.com reported that client relationship managers earned a median annual salary of $62,873 as of January 2020.
Client Manager Job Description
Client managers maintain and develop client-business relationships. The work of a client manager can help make the public more aware of a business and bring in revenue. Client managers must have a strong understanding of their company's products or services and knowledge of their competition. They must be ready to develop creative solutions for existing clients, as well as pursue new clientele opportunities.
Client Manager Job Duties
The main purpose of a client manager's work is to help a business meet sales and revenue goals. They must design plans to achieve these goals and create strategies to combat potential revenue losses. Client managers may be required to travel, sometimes internationally, to meet with clients. They must also perform research to identify new potential clients.
Client managers may create presentations to inform potential or existing clients about their company's products or services. They must ensure that clients are satisfied with the company at all times and will bring in repeated business by resolving any outstanding issues. They also need to inform their company of new contacts and marketing opportunities.
Client Manager Requirements
Many, but not all employers require client managers to have a bachelor's degree in business, computer information systems, or a related field, as well as previous work experience in sales, business development, customer service, or management. Job candidates should have demonstrated abilities to exceed target revenue goals, provide excellent customer service, build long-term relationships, and work in a team-oriented environment.
Client managers should also have knowledge of, or experience working, in the industry of the company with which they wish to work, such as finance or technology. Client managers should have strong communication and negotiation skills, as well as solid presentation skills. The ability to operate computer software, such as Microsoft Office, may also be helpful.
In summary, you'll typically need a bachelor's degree and previous experience to gain employment as a client manager, a professional who serves as a liaison between a company and its clients to help ensure client satisfaction.